No plan provider is currently authorised by the FSA. This is because plan providers currently put payments into either trust arrangements or insurance policies.

The FSA’s complaints and compensation arrangements do not apply to funeral plans that use trust arrangements or insurance policies for your payments.

If the plan provider is registered with the Funeral Planning Authority, it will be subject to the Funeral Planning Authority’s arrangements for resolving disputes between its registered providers and their customers.

So, check that your funeral plan has a clear complaints procedure, and that you know where to complain if necessary.